Return policy

We understand that sometimes the items you purchase may not meet your expectations for watch store returns, exchanges, and repair services. Therefore, we provide detailed return and exchange procedures on our website to ensure you can easily and smoothly complete your return and exchange transactions and enjoy a worry-free shopping experience.

Before shopping, please be sure to read and understand our return and exchange policy. We clearly stipulate which items can be returned or exchanged, the return and exchange period, and the refund method, among other important information. Our goal is to provide you with fair and transparent return and exchange services and protect your rights.

If you need a return, exchange, or after-sales repair service, please contact our customer service team as soon as possible. You can contact us through the contact methods provided on the website, such as email or online chat. Please provide your order information, product details, and reason for return so that we can better assist you.

After contacting our customer service team, they will provide further instructions and requirements. Returns and exchanges may require order confirmation or product photos as proof. Please be sure to follow the instructions of our customer service team and obtain clear instructions before returning any items. Return Policy:

The item must be in its original packaging, unused (except for trial use), unworn, unopened, undamaged, unscratched, or unaltered.

The return service period is 30 days from the date of receipt of the item.

The exchange service period is 60 days from the date of receipt of the item.

All shipping and handling costs for returns, exchanges, and after-sales repairs are your responsibility. Thank you for your understanding and support.

If you need to return or exchange an item and send it back, please ensure the item is securely packaged and choose a reliable shipping method. We recommend that you keep the mailing receipt for tracking and confirming the return status. If you need to pay return shipping costs, please keep the corresponding shipping receipt.

Upon receiving the returned item, our team will inspect and process it. We will provide you with a refund, exchange, or other negotiated solutions as soon as possible based on your return/exchange request. We will keep you informed of the progress of your return request.

 

We are committed to providing quality products and a satisfactory shopping experience. If you have any questions about the return process or need further assistance, please feel free to contact us. We are happy to answer your questions and provide support. Thank you for your understanding and support!